fbpx
0800 009 2959
sales@weloveblinds.com
  0800 009 2959
  sales@weloveblinds.com
Total £0.00   

FAQ's

General FAQ's


Delivery & Shipping

We take around 5-7 days to make and deliver your blinds – pretty fast right!

The key points:

  • Standard delivery is £10 per order for a 48-hour delivery.
  • Orders of £150 or more are eligible for free delivery.
  • There is a limit on the delivery of blinds of up to 3m in size, above this will quoted on delivery.
  • There is a maximum of 5 samples per person.
  • We will provide a link to the courier service for you to track your order.
Fast and reliable delivery

Using reliable courier services our make and delivery times are generally around 5-7 days. When your order is ready to go, we will send you an alert email and tracking number to follow your order.

Covering the UK and Ireland

We guarantee delivery to all of mainland UK, Northern Ireland and the Republic of Ireland. We are able to service additional areas to include the Isle of Man, Isle of Wight and Highlands of Scotland with an additional surcharge on the delivery price, which will be indicated in the cart section of your order. We currently do not deliver to outside of the UK and Ireland.

Where is my order?

You can track your order via the dispatch email we will send you. We will send you an email when you order is ready to be dispatched, this will include a tracking number so you can check the delivery directly with the courier service.

What are your delivery times?

Our delivery times are generally around 5-7 days, but around holiday times that may change to days. We always keep you up to date with the progress of your order via email or you can log into your registered account.

Where can you deliver?

We guarantee delivery to all of mainland UK, Northern Ireland and the Republic of Ireland. Excludes the Isle of Man and Isle of Wight currently.

Do you let me know when my order is ready?

Once your order is ready for dispatch we notify you via email with all the details you need to track your order and the expected delivery date.

What happens if I am not in when the delivery arrives?

Usually, Parcelforce will leave a note, and you can contact them to rearrange a delivery time when you know you will be in.

The parcel is damaged, what do I do?

If the package is in any way damaged please drop us an email to sales@weloveblinds.com and our customer service team will arrange a replacement if the fault lies at the production end. Please check your parcel on delivery as it needs to be signed for as damaged or we need to be informed 24 hours of the parcel being delivered.

How do I request a sample?

When you find a product you like, simply click the order sample button and your sample will be added to your cart. Continue browsing until you are happy. Go to the cart and check out and it will have a £0 value. Then simply register with the site so that we can deliver your samples to your preferred address.

How long does it take for a sample to arrive?

Once we have your order request we will despatch it within a few days and our delivery time will deliver it to you as soon as possible, usually within 3-5 days. We send out lots of samples so they are posted out regularly! We will also send you an update email that you can track the delivery of your samples to make sure they are delivered at a time that is convenient for you.

How may samples can I order?

Ordering of samples is Free of Charge - customers can order a maximum of 5 samples in any given order online. If you add additional samples to the cart you will be contacted by sales@weloveblinds.com to shortlist to 5 preferred samples to be posted. Samples are posted to your supplied delivery address.

Do I have to pay for a sample?

Ordering of samples is Free of Charge - customers can order a maximum of 5 samples in any given order online.

Klarna


Pay later with Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, We Love Blinds offer you the following payment options. Payment is to be made to Klarna: Pay Later, (Buy now and pay in 30 days), Pay Later in 3: Pay in 3 equal installments over 60 days.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Returns and Refunds


Returns

If you are not happy with your order due to a production error please drop us an email to returns@weloveblinds.com and customer service team will run through the issue and what to do next. Please also check out our Returns Policy on our website – click HERE. Items are bespoke and made to measure so they cannot be returned unless there is a fault.

My order has not arrived, what should I do?

If you order does not arrive as planned please contact us immediately on sales@weloveblinds.com with your order reference number or via our contact us form on the website.

Damaged or missing items

If the package is in any way damaged please drop us an email to sales@weloveblinds.com and our customer service team will arrange a replacement. When taking delivery of your order please check the package within 24 hours of receipt and report any damage or missing elements to us. Otherwise, a claim cannot be made.

My items are the wrong size

If we have accidentally supplied the wrong size blind, whoops! Please email us immediately and we can arrange for them to be collected. Once we have looked at them, we will sort you with a replacement item.

I measured incorrectly, what can I do?

Unfortunately, your blind is made to measure so we cannot accept these as returns. However, please get in contact with us on help@weloveblinds.com and we will do our best to help you out if you want to get replacement blinds.

Privacy


Please check out our privacy and cookie details for our website. Note we do not hold your data unless you ask us to and only contact you when it is necessary.

We do not store your credit card details on our website. We will ask you to enter your credit card details once you have registered and we need to take payment for your order. Our accredited payment providers (Avalon) authorize payment and your details are encrypted to secure your data.

Measuring and Fitting


Please check out our measuring and fitting guides on the website. We have downloadable guides for each type of blind.

Do you provide installation services?

Unfortunately, we do provide installation but we have lots of guides on our website on how to fit your blind. If you have any problems with the installation of your items please contact us on help@weloveblinds.com

Subscribe to our newsletter

Accreditations

Payments