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  • FAQs

    Find out more about We Love Blinds, our products and services in our extensive frequently asks questions section.

General FAQ's

December 2020 delivery update

December 2020 delivery update

As the holiday season approaches our team is increasingly busy creating beautiful blinds for customers across the UK. We understand that you would like your new blinds for Christmas and we're working towards delivering as many orders as we possibly can. With that in mind, we have set out some clear cut-off dates for pre-Christmas deliveries.  Find out more here.

I've placed an order but didn't get an order confirmation email

Order confirmation emails are automatically generated and sent to the email address provided by a customer when the order is placed.

If you haven't received the order confirmation straight away, please check your email spam/junk folder.

If your order confirmation has not been delivered to your inbox or spam/junk folder, please contact our team via email: sales@weloveblinds.com or by phone: 0800 009 2959 to let us know and we will get this sorted for you. 

Why can't I see my order when I log in to my account?

This generally happens when a customer has made a purchase and checked out as a guest, and created an account later. If this is the case, please give us a call on 0800 009 2959 or email us at sales@weloveblinds.com with your order details and we'll link your account to your order history.

Delivery & Shipping

We take from as little as 7-10 days to make and deliver your blinds – pretty fast right!

The key points:

  • Standard delivery is £10.
  • Orders of £100 or more are eligible for free delivery.
  • There is a limit on the delivery of blinds of up to 3m in size, above this will quoted on delivery.
  • There is a maximum of 5 samples per person.
  • We will provide a link to the courier service for you to track your order.
Fast and reliable delivery

Using reliable courier services our make and delivery times are generally around 7-10 days. When your order is ready to go, we will send you an alert email and tracking number to follow your order.

Covering the UK and Ireland

We guarantee delivery to all of mainland UK, Northern Ireland and the Republic of Ireland. We are able to service additional areas to include the Isle of Man, Isle of Wight and Highlands of Scotland with an additional surcharge on the delivery price, which will be indicated in the cart section of your order. We currently do not deliver to outside of the UK and Ireland.

Where is my order?

You can track your order via the dispatch email we will send you. We will send you an email when you order is ready to be dispatched, this will include a tracking number so you can check the delivery directly with the courier service.

What are your delivery times?

We specify an estimated delivery time on the landing page of each product, please note that if we specify 7 days it means 7 working days from the moment payment reached our bank account (usually within 24 hours). The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period. A more specific delivery date is available from the order tracking login once the order has been placed. (Deliveries to certain areas are subject to extra charges after an order has been placed, e.g. Republic of Ireland and the Channel Islands, Isle of Wight, Scottish Highlands, we will inform you of the extra charge from the carrier as soon as possible. You have the option to cancel the order if the extra charge is not accepted.)

Where can you deliver?

We guarantee delivery to all of mainland UK, Northern Ireland and the Republic of Ireland. Excludes the Isle of Man and Isle of Wight currently.

Do you let me know when my order is ready?

Once your order is ready for dispatch we notify you via email with all the details you need to track your order and the expected delivery date.

What happens if I am not in when the delivery arrives?

Usually, Parcelforce will leave a note, and you can contact them to rearrange a delivery time when you know you will be in.

The parcel is damaged, what do I do?

If the package is in any way damaged please drop us an email to sales@weloveblinds.com and our customer service team will arrange a replacement if the fault lies at the production end. Please check your parcel on delivery as it needs to be signed for as damaged or we need to be informed 24 hours of the parcel being delivered.

How do I request a sample?

When you find a product you like, simply click heart favourites icon and it will be added to your favourites list. Continue browsing until you are happy. Go to your favorites, register/login, and fill in your address details, then sit back and relax and we'll take care of the rest.

How long does it take for a sample to arrive?

Once we have your order request we will despatch it within a few days and our delivery time will deliver it to you as soon as possible, usually within 3-5 days. We send out lots of samples so they are posted out regularly! We will also send you an update email to let you know your samples are on their way.

How may samples can I order?

You can order up to 5 samples from your favourites list at a time.

Do I have to pay for a sample?

Ordering of samples is Free of Charge - customers can order a maximum of 5 samples in any given order online.

Payment Methods

Pay later with Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, We Love Blinds offer you the following payment options. Payment is to be made to Klarna: Pay Later, (Buy now and pay in 30 days), Pay Later in 3: Pay in 3 equal installments over 60 days.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.


Want to pay with your Apple Pay or Google Pay account? No problems! Simply choose Apple Pay, Google Pay or Card at checkout and Stripe will do the rest.

Fast, Secure, and super convenient.

  •  View the Stripe Privacy policy: Here
  • View the Apple Pay security and privacy overview: Here
  • View the Google Payments Privacy Notice: Here

PayPal is the faster, safer way to send money, make an online payment, You can pay via credit card, debit card or your PayPal account.

View the PayPal Privacy policy: Here

Returns and Refunds


If you are not happy with your order due to a production error please drop us an email to returns@weloveblinds.com and customer service team will run through the issue and what to do next. Please also check out our Returns Policy on our website – click HERE. Items are bespoke and made to measure so they cannot be returned unless there is a fault.

My order has not arrived, what should I do?

If you order does not arrive as planned please contact us immediately on sales@weloveblinds.com with your order reference number or via our contact us form on the website.

Damaged or missing items

If the package is in any way damaged please drop us an email to sales@weloveblinds.com and our customer service team will arrange a replacement. When taking delivery of your order please check the package within 24 hours of receipt and report any damage or missing elements to us. Otherwise, a claim cannot be made.

My items are the wrong size

If we have accidentally supplied the wrong size blind, whoops! Please email us immediately and we can arrange for them to be collected. Once we have looked at them, we will sort you with a replacement item.

I measured incorrectly, what can I do?

Unfortunately, your blind is made to measure so we cannot accept these as returns. However, please get in contact with us on help@weloveblinds.com and we will do our best to help you out if you want to get replacement blinds.

My blinds have arrived, but I have changed my mind.

Unfortunately, as your blinds are made to measure, we cannot accept these as returns. We offer a free sample service where you can order up to 5 free samples and put your mind at ease about what is best for your window.  However, please get in contact with us on help@weloveblinds.com and we will do our best to help you out if you want to get replacement blinds.


Please check out our privacy and cookie details for our website. Note we do not hold your data unless you ask us to and only contact you when it is necessary.

We do not store your credit card details on our website. We will ask you to enter your credit card details once you have registered and we need to take payment for your order. Our accredited payment providers (Klarna) authorize payment and your details are encrypted to secure your data.

Measuring and Fitting

Please check out our measuring and fitting guides on the website. We have downloadable guides for each type of blind.

We rely on customers measuring and inputting their sizes accurately. We accept measurements in inches, millimetres and centimetres. Please double check all measurements and ensure that they are expressed as a single unit of measurement.

Do you provide installation services?

Unfortunately, we do provide installation but we have lots of guides on our website on how to fit your blind. If you have any problems with the installation of your items please contact us on help@weloveblinds.com

Need an answer that's not listed here?

We've done our best to include a varied range of answers to the most often posed questions, but if we've missed something out, please let us know using the quick form below.

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