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0800 009 2959
sales@weloveblinds.com
  0800 009 2959
  sales@weloveblinds.com
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Privacy and Cookies

Privacy and Cookies Policy

At the We Love Blinds, we are committed to maintaining the trust and confidence of our visitors to our website, and our email subscribers. Here you’ll find information on how we collect, store and treat personal information and data, including when we’ll contact you and website cookies.

Personal Data

We collect essential data to allow us to complete your order such as your name billing address, contact telephone number, email address and where applicable a delivery address. Payment details are also taken – see below on purchasing and debit/credit cards.

How we use personal data

We use the data that we collect to provide you with the product that you have ordered from our website. Your name is taken so we can address our communications to you and also so that your parcel is dispatched for your attention.

Your billing address is taken to allow validation of your payment details and where applicable, a delivery address is taken so that the parcel can be delivered to the address that suits you best. We also take a contact telephone number so that we can contact you if there are any problems with your order.

We take an email address so that we can send you order notifications and updates and any communications should we be unable to contact you by telephone. Your email address also serves as part of your login to our order tracking service.

We secure your personal information via an encrypted website and do not reveal any of your details when confirming an order. All information you provide to us is stored on secure servers and any payment information is processed through our payment gateway.

Purchasing

When purchasing products with us, you have the option to give us your personal information. When purchasing online you must create an account, providing us with your personal information, in order for us to process the order. This personal information will be stored on the Blinddata System only in relation to your order and not shared with any third party organisation. You have the opportunity to review your personal information through your account and make necessary amendments at any time. You also have the opportunity to delete your account at any time. When creating your account, you will be given the choice of how we contact you, either through telephone, email or postal address. When you purchase a product, you will be asked to opt into our terms and conditions. This includes details on purchases, Exchanges, Cancellations and refunds.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Your debit and credit card information

If you use your credit or debit card to purchase from us, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

We do not store your credit card details on our website. We will ask you to enter your credit card details once you have registered and we need to take payment for your order. Our accredited payment providers (Elavon Payment Gateway) authorize payment and your details are encrypted to secure your data.

When you hear from us

We will contact you for marketing purposes depending on your preferences of how you would like to hear from us, however, we will still contact you for reasons of legitimate interest. As part of the purchasing process, we ask for your personal information, including your email, phone number and postal address. This information is stored on the purchasing software.

Emails

Email marketing software is used for our communication with you, such as our order confirmations and product-specific emails based on your interests. You will receive legitimate interest emails from us or directly from Customer Services based on details you have provided. We gather statistics on email openings and clicks using industry standard technologies to help us monitor and improve our emails. We don’t rent or trade email lists with other organisations and businesses. You can unsubscribe to marketing mailings at any time by clicking the unsubscribe link at the end of any of our emails or by changing your account preferences.

Phone and Direct Mail

For legitimate reasons, such as timing changes or product issue, we will contact you by phone.

Visiting our Website

We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to analyse the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Access to Your Personal Information

If you have any questions about our Privacy Policy, Cookies Policy, or how we process your information, please email info@weloveblinds.com

Changes to this Privacy Notice

We keep our privacy notice under regular review, complying with the current GDPR standards. This privacy notice was last updated on 30th September 2018.

This website is copyright WeLoveBlinds.com. All intellectual property rights are reserved. The reproduction of any text, graphics, images, films or sound files, code, design or logo is forbidden without our written permission.

Our copyright and other intellectual property rights are protected by UK law.

Cookies Policy

We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or another device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

How long are cookies stored for?

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the WeLoveBlinds Website:

A list of all the cookies used on the Website by category is set out below:

Strictly necessary cookies

These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

Performance cookies

These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies

These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device. These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third party cookies

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

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