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At We Love Blinds, all our orders are checked throughout the manufacturing process for quality control purposes. If you should find any defects or issues with your blinds order, please email us within 7 days of recieving your order and we will arrange to correct this for you. We will require imags of the defective blinds for our quality control process.
Please note that altering blinds will void any warranty in place on them. You have 7 days following receipt of your order to inform us of any defects, damages or manufacturing faults.
When taking delivery of your order please check the package within 3 days of receipt and report any damage or missing elements to us. Otherwise, a claim cannot be made.
If we have accidentally supplied the wrong size blind, whoops! Please email us immediately and we can arrange for them to be collected. Once we have looked at them, we will sort you with a replacement item.
As our blinds are made to measure, they cannot be returned and are exempt from the Distance Selling Regulations 2014.
In the case we need to re-make the blind due to a manufacturing error, damage to the fabric or damage in transit, we can only remake the blind to the exact same specifications as originally ordered. We may request images of any issues, or to collect the blind for inspection before offering a resolution.
We Love Blinds operates onliine only and as such we are unable to send anyone out to inspect your blinds. We will not cover the cost, or contribute towards the cost of installation of our products if using a 3rd party contractor. If there are any production issues with our products we will remake and dispatch for you as soon as possible.