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If you are not happy with your order please drop us an email to firstname.lastname@example.org and our helpful customer service team will run through the issue and what to do next.
At We Love Blinds, all our orders are checked throughout the manufacturing process for quality control purposes. If you should find any defects or issues with your blinds order, please email us within 7 days of recieving your order and we will arrange to correct this for you. We will require imags of the defective blinds for our quality control process.
Please note that altering blinds will void any warranty in place on them. You have 7 days following receipt of your order to inform us of any defects, damages or manufacturing faults.
If you order does not arrive as planned please contact us immediately on email@example.com with your order reference number or via our contact us form on the website.
If the order arrives damaged from the courier please mark on the delivery note damaged when signing for the order and drop us an email to firstname.lastname@example.org and our customer service team will arrange a replacement.
When taking delivery of your order please check the package within 3 days of receipt and report any damage or missing elements to us. Otherwise, a claim cannot be made.
If we have accidentally supplied the wrong size blind, whoops! Please email us immediately and we can arrange for them to be collected. Once we have looked at them, we will sort you with a replacement item.
Unfortunately, your blind is made to measure so we cannot accept these as returns. However, please get in contact with us on email@example.com and we will do our best to help you out if you want to get replacement blinds.
Unfortunately, as your blinds are made to measure, we cannot accept these as returns. We offer a free sample service where you can order up to 5 free samples and put your mind at ease about what is best for your window. However, please get in contact with us on firstname.lastname@example.org and we will do our best to help you out if you want to get replacement blinds.
As our blinds are made to measure, they cannot be returned and are exempt from the Distance Selling Regulations 2014.
In the case we need to re-make the blind due to a manufacturing error, damage to the fabric or damage in transit, we can only remake the blind to the exact same specifications as originally ordered. We may request images of any issues, or to collect the blind for inspection before offering a resolution.
We Love Blinds operates onliine only and as such we are unable to send anyone out to inspect your blinds. We will not cover the cost, or contribute towards the cost of installation of our products if using a 3rd party contractor. If there are any production issues with our products we will remake and dispatch for you as soon as possible.
If the issue with your blind falls into the categories as shown above, please complete the return request form below and a member of our customer service team will review the information provided and respond within 3 working days. (excluding bank holidays, public holidays and weekends). In the case that an item was received damaged, please keep all packaging as we may ask you to photograph any obvious damage to the box/packaging.